Refund Policy

At Bravio, customer satisfaction is our priority.

If you are not completely satisfied with your purchase, you may request a refund within 30 days of receiving your order.

Eligibility for Refunds

To qualify for a refund:

• The item must be returned in its original condition.
• The refund request must be submitted within 30 days of delivery.
• Proof of purchase may be required.

Non-Refundable Items

Refunds may not be issued for:

• Products damaged through misuse.
• Lost or stolen items after confirmed delivery.
• Orders returned without prior contact.

Refund Process

To start a refund request, please contact our support team with your order number and reason for return.

Once your return is received and inspected, we will notify you regarding approval of your refund.

Approved refunds will be processed to the original payment method within 5–10 business days.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery and we will make it right.

Contact Us

For any questions regarding refunds or returns, please contact our customer support team.

Bravio
Customer Support Team